Frequently Asked Questions
Everything you need to know about shopping with The Lilith Store.
How do I determine my correct size?
We provide a detailed size guide on every product page. Since our collections feature various silhouettes, we recommend checking your measurements against our chart to ensure the perfect fit.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our Returns Portal to start your request for an exchange or a full refund.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the domestic region. International orders may take 7-14 business days depending on the destination and customs processing.
What payment methods do you accept?
The Lilith Store accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.
Are your materials ethically sourced?
Yes, we are committed to sustainable fashion. We partner with certified manufacturers to ensure high-quality materials, fair labor practices, and reduced environmental impact.